Appointment Booking

All appointments must be booked online or through the salon directly. A valid credit card is required to secure all appointments. By booking an appointment, you agree to all salon policies listed below.

Cancellation & Rescheduling

We require at least 24 hours’ notice to cancel or reschedule an appointment.

Appointments canceled or rescheduled with less than 24 hours’ notice will be charged 50% of the scheduled service total.

Same-day cancellations and no-shows will be charged 100% of the scheduled service total.

No-Show Policy

Clients who do not show up for their appointment without notice will be charged 100% of the scheduled service total. Repeated no-shows may require prepayment for future bookings or result in refusal of service.

Late Arrival Policy

Please arrive on time to ensure we can provide the full service. Clients arriving more than 15 minutes late may need to shorten their service or reschedule and will be subject to the cancellation fee. Full services are not guaranteed for late arrivals.

Service Adjustments & Redos

If you are not satisfied with your service, please notify us within 7 days so we can make appropriate adjustments. Adjustments are complimentary when scheduled within this timeframe. We do not offer refunds on services rendered. Changes of mind, lifestyle preferences, or failure to follow aftercare instructions are not eligible for complimentary adjustments.

Deposits

Select services require a non-refundable deposit that will be applied toward your appointment total. Deposits are forfeited for late cancellations, reschedules, or no-shows.

Pricing & Service Length

All prices listed are starting prices and may vary based on hair length, density, service time, and product usage. Additional services, toners, or treatments may increase the final total.

Children & Guests

For safety and relaxation purposes, only clients receiving services are permitted in the service area. Children must be supervised at all times. Extra guests may be asked to wait outside the service area.

Health, Allergies & Liability

Clients are responsible for disclosing allergies, sensitivities, or medical conditions prior to services. House of Grado is not liable for reactions caused by undisclosed conditions or failure to follow aftercare instructions.

Payment Methods

We accept cash, credit/debit cards, and approved digital payments. Gratuities are appreciated but not required.

Right to Refuse Service

House of Grado reserves the right to refuse service to anyone due to disrespectful behavior, harassment, repeated policy violations, or safety concerns.

Policy Agreement

By booking an appointment with House of Grado, you acknowledge that you have read, understood, and agreed to all salon policies.